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Sustainability indicators

Economic aspects

 

Unit

2012

2013

2014

% Change

Telefónica revenue Mill. euros 62,356 57,061 50,377 -11.7%
Technological innovation Mill. euros 5,771 6,142 6,974 13.5%
Fiscal contribution (1) Mill. euros 13,806 14,060 12,057 -14.2%
Total salary costs Mill. euros 8,569 7,208 7,098 -1.5%
Investment in infrastructure (1) Mill. euros 9,458 9,395 9,448 0.6%
Volume of purchases awarded Mill. euros 27,958 26,537 26,460 -0.3%
R&D investment Mill. euros 1,072 1,046 1,111 6.2%
Local suppliers % 80.3 83.9 85 -0.2%
No. of employees dismissed for
non-compliance with Business Principles
Units 2 3 4 33.3%
No. of corruption incidents investigated
by the Business Principles’ Office
Units 1 1 0 -100.0%
Employees trained in Business Principles % 55.3 63.0 48 -23.5%
No. of audits of risk suppliers​ Units 1,701 1,545 1,395 -14.4%

(1) This figure differs from the one published in the section 'Social cash flow' as it is expressed here on an accrual rather than a cash basis.   

Social aspects​

 

Units

2012

2013

2014

% Change

Total physical workforce Persons 133,263 126,730 123,700 -2.4%
Fixed workforce Persons 126,123 118,937 117,245 -1.4%
Absenteeism rate (2) Days 5,556 5,599 5,113 -8.7%
No. of training hours Thous. Hours 6,026 2,983 3,712 24.4%
Women in workforce % 37.9% 38.3% 38.0% -0.8%
Female managers % 19.3% 21.0% 20.6% -1.9%
No. of people with disabilities Persons 1,070 961 1,033 7.5%
Total social investment (LBG) Thous. Euros 158,061 128,885 130,102 1.0%
Volunteering hours Hours 186,592 195,906 212,484 8.5%

(2) Absenteeism rate (AR). AR = (total no. of days lost through absenteeism during the period/ total no. of days worked by the workforce as a whole).

Environmental aspects (1)

 

Units

2012

2013

2014

% Change

Responsible network roll-out​

Visual impact adaptations

Units 677 576 351 -39.1%

Shared infrastructure

Units 32,932 28,284 33,331 -3.2%

Electromagnetic field measurements

Units 16,585 24,750 28,877 16.7%

Environmental investment and management

Thous. Euros 32,891 37,992 24,600 -22.9%
Resource consumption​

Total paper consumption
(commercial and office activities)

Tonnes 11,854 9,476 7,980 -15.8%

No. of e-bill customers

Thousands 17,272 43,617 50,936 20.2%

Water consumption

Thous. m3 5,581,053 4,292,804 4,125,025 -3.9%
Waste​

Total waste managed (operations,
offices and customers)

Tonnes 30,581 29,944 22,837 -23.7%

Generator group battery waste
(operations and offices)

Tonnes 1,766 2,760 2,382 -13.7%

Waste electrical and electronic
equipment (operations and offices)

Tonnes 1,593 2,654 1,497 -43.6%

Customer waste electrical
and electronic equipment

Tonnes 1,350 1,846 1,928 4.4%

Recycling and reuse of customer
mobile phones and accessories

Tonnes 216 251 150 -34.8%

(1). The percentages of change correspond in part to environmental improvement and in part to the sale of Telefónica Ireland and Czech Republic. With regard to environmental aspects only the environmental improvement is reflected.

Energy and CO2 inventory (1) (2)

 

Units

2012

2013

2014

% Change

Energy​ MWh 6,466,378 6,562,478 6,385,298 -2.7%

Electricity

MWh 5,930,327 6,048,709 5,970,861 -1.3%

Fuel

MWh 536,051 513,769 415,483 -19.1%

Energy from renewable sources

MWh 950,694 1,005,590 965,568 -4.0%
Greenhouse gas emissions tCO2eq (3) 1,900,335 1,917,861 1,774,661 -7.5%

Direct emissions (scope I)

tCO2eq 123,135 118,262 94,893 -19.8%

Indirect emissions (scope II)

tCO2eq 1,736,851 1,763,642 1,641,614 -6.9%

Other Indirect emissions (Scope II) (4)

tCO2eq 40,349 35,957 38,154 6.1%

Emissions avoided (5)

tCO2eq 315,402 296,895 289,963 -2.3%

(1) Inventory based on ISO 14 064, GHG Protocol & ITU-T L.1420.
(2) 2014 energy and emissions data currently being verified.
(3) CO2eq = CO2, CH4 & N2O.
(4) Other indirect emissions due to business travels.
(5) Emissions avoided thanks to purchase of renewable energy.