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Health, safety and occupational well-being

Employee health, safety and well-being is one of our main priorities at Telefónica. It is implemented via the occupational risk prevention management system, which affects both the Group and the companies whose work forms a part of its processes and services.

The promotion of health in the workplace means something more than simply meeting the legal requirements for health and safety; it also means actively assisting employees to enhance their well-being. The promotion of health in the workplace has many positive consequences in employees' professional and personal lives.

Management Body

The Joint Service for Occupational Risk Prevention Management (belonging to Telefónica España's Transformation and Human Resources Division) is the unit designated as a Centre of Competence for Telefónica Group, and coordinates global actions with regard to prevention and occupational health.

Health Promotion during 2014

During 2014 various campaigns to promote the health of our employees have been carried out, including campaigns within the Health Examination framework to prevent certain diseases (colorectal cancer, prostate disease, gynaecological conditions, cardiovascular risks) and annual campaigns for flu vaccinations and the promotion of a healthy lifestyle (exercise, a balanced diet and giving up smoking). Furthermore, and as part of the same ‘Feel Good’ programme, the ‘District Challenge’ initiative has been established, which aims to encourage the healthy living habits of 350 employees in the Distrito Telefónica office.

Continuing improvements in Preventive Measures in Telefónica Group regions

  • Europe:
    • In 2014, Telefónica UK successfully renewed its OHSAS 18001 certification for all its operations. It has also initiated a training programme, aimed at its store and assistant leaders, in proper health and safety management in their shops.
    • In Germany, the BEM programme is in the process of development (Programme of Reintegration after Long Periods of Sick Leave).
  • Latin America:
    • In Argentina, 188 evacuation drills have been carried out across the country. In the field of contractor management, 694 checks on working conditions were performed.
    • In Colombia, an audit on the Health and Safety at Work Management System was carried out by the Colombian Safety Council, achieving a result of 93/100. This is the eighth consecutive year in which Telefónica has demonstrated its commitment.
    • In Ecuador, the Strategic Plan for Health and Safety at Work was implemented, and was regulated by the Employment Ministry and the Ecuadorian Social Security Department.
    • In Mexico, the corporate 'Feel Good' welfare programme was launched at Telefónica, which encourages collaborators and their associates to participate in a health, nutrition and physical activity plan. 
    • At the fourth National Conference on Occupational Health and Safety for the communication sector, Telefónica Nicaragua was granted recognition for its outstanding management of work at height with regard to safety and its commitment to promoting safe work in all company departments.
    • In Venezuela, the Occupational Health and Safety Policy was prepared, based on OHSAS 18000, as well as the Industrial Safety Policy for contractors who are work and service providers.
    • Telefónica Brazil has conducted safety inspections at 19 associate companies. As regards training, it has held courses on the prevention of accidents in facilities and services with electrical risks for 391 collaborators from the internal plant and network departments.

    Representation of workers in Joint Health and Safety Committees

    The Health and Safety model established in the different Telefónica regions shows high worker representation and participation through the corresponding Health and Safety committees.

    These committees enable established objectives to be implemented and consolidated by means of continuous analysis and monitoring of programmed preventive activities. In 2014, Telefónica had 195 official joint Health and Safety committees, which represent 94.99% of the workers in the telecommunications business.

    Of the health and safety issues covered by formal agreements with the workers' representation bodies in 2014, we would like to highlight those for preventive planning and medical health screening protocols.

    Among the professional activities that are performed at Telefónica, no particular incidence or high risk of certain diseases is apparent. In 2014, there were 218 episodes of occupational diseases detected among the 123,700 employees of the Group, and there was only one victim of a vehicle accident (a male), which resulted in a fatality.