New technology brings with it a new way to understand medical care models. The presence of Telefónica in the eHealth industry is already a reality, with projects in Spain, Argentina, Peru, Brazil and Chile.

People are living longer and longer. What until recently were deadly diseases are now chronic illnesses; and with the right medical and pharmacological treatment, sufferers can now lead almost normal lives. In the twenty-first century, technology has also become an indispensable ally in the area of health. All this takes place in an international context marked by financial difficulties, in which budgets are increasingly limited.

Against this backdrop, the challenges of the system are clear. An overhaul of current healthcare models, both public and private, is inevitable. Medical and health care must respond to the trends that are already becoming established in the area of health: 



  • Everything is connected. Centre for primary health care, from the laboratory to the hospital. Nowadays, any healthcare professional can access their patients' data with the click of a mouse, regardless of where the consultation is made. Efficiency and speed in patient service.
  • Quality costs money. This concept is gaining ever greater acceptance among the public. The concept of paying for a more efficient health service out of your own pocket is catching on in the context of health care. As in many other areas, the Internet is the key.
  • The remote doctor. Health care does not have to be synonymous with time-consuming trips to health care centres. New technology makes it easier for the contact between doctor and patient to be made online, provided that the situation allows it. This is already happening in some countries. Visits in person are reserved for key moments.
  • Social networks aiding health care. Chatting with your doctor online is becoming more and more common, as is contact with other patients via social networks, which makes it possible to share experiences and advice.
  • mHealth. Also in the area of health care, the mobile is king. There are applications that measure heartbeats, and others that monitor blood pressure or vital signs... The smartphone has become the GP of an increasingly digitised public. Where does its success lie? Personalisation and immediacy. An interesting statistic is that the market for health sensors connected to mobile applications is expected to experience an annual growth of 69% (CAGR) over the next 5 years, reaching a value of $5.6 billion, according to data from the consultant Statista. 

Telefónica - Strategic Partner


The presence of Telefónica in the eHealth industry is today a reality. The Company has become the strategic partner of public administrations, private operators in the health sector and the pharmaceutical industry who are all interested in accelerating this transformation. Innovation led by the company's health department offers solutions for the following main areas:

  • Digital Hospital. Technology which enables internal healthcare processes to be controlled, and which facilitates access to patient information by doctors, wherever they are.
  • Developing complete Population Health Management solutions. The connection between patients and doctors is made easier through our technological platforms. Remote health care and the new health monitoring models make the healthcare system more efficient and improve its quality.
  • Encouraging the use of new technology on the part of consumers, citizens, patients and so on, so that they can access reliable health information wherever, whenever and however they need to, via their tablets, smartphones or PC.

Aware of the dynamism of the sector, Telefónica remains faithful to its commitment to the future. Starting with the Group's Innovation and Development Department, we are investing and taking the lead in new initiatives, along with other industry partners. The following are some key examples of these initiatives:

  • Strategic agreements with partners in the sector and investment in companies such as SaluSpot in Spain (a network of doctors and patients for online medical guidance) or for the management of patients with chronic diseases in Brazil.
  • Logistical and financial support for startups in the health sector in various Latin American and European countries through the Wayra programme.